Terms of service
OVERVIEW
Welcome to Veltrom Group! The terms "we," "us," and "our" refer to Veltrom Group. Veltrom Group operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, as the customer, with a curated shopping experience (the "Services"). Veltrom Group is powered by Shopify, which enables us to provide the Services.
The following terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they contain important information regarding your legal rights and cover matters such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By accepting these Terms of Service, you represent that you have reached the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use the Services on devices that you own, purchase, or manage.
To use the Services, including accessing or browsing our online stores or purchasing any products or services we offer, you may be required to provide certain information, such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide through our store is accurate, current, and complete, and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activities conducted under your account. You may not transfer, sell, assign, or license your account to any third party.
SECTION 2 – OUR PRODUCTS
We have made every effort to display our products and services accurately in our online stores. However, please note that the colors or appearance of products may differ from how they appear on your screen due to the type of device you use to access the store and your device's settings and configuration.
We do not guarantee that the appearance or quality of any product or service purchased will meet your expectations or match the representations displayed in our online stores.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any product offered to any person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. Veltrom Group reserves the right to accept or reject any order for any reason, at its sole discretion. An order is not accepted until Veltrom Group confirms its acceptance. Payment must be received and processed before an order is accepted. Please review your order carefully before submitting it, as Veltrom Group may not be able to accommodate cancellation requests once the order has been accepted. If your order is not accepted, is modified, or is cancelled, we will attempt to notify you using the email address, billing address, and/or telephone number provided when the order was placed.
Purchases are subject to returns or exchanges only in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are intended for personal or household use only and not for commercial resale or export.
SECTION 4 – PRICING AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time your order is submitted and will be stated in your order confirmation email. Unless expressly stated otherwise, published prices do not include taxes, shipping charges, handling fees, customs duties, or import costs.
Prices displayed in our online stores may differ from those offered in physical stores, other online stores, or stores operated by third parties. From time to time, we may offer promotions relating to the Services that affect pricing and are governed by terms and conditions separate from these Terms. In the event of any conflict between the terms of a promotion and these Terms, the promotion terms shall prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our stores. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you when necessary.
You represent and warrant that: (i) the credit card information you provide is true, accurate, and complete; (ii) you are duly authorized to use the credit card for the purchase; (iii) any charges incurred will be honored by your credit card issuer; and (iv) you will pay all charges at the published prices, including shipping and handling fees and any applicable taxes.
SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs procedures, or events beyond our control. Once the products have been transferred to the carrier, title to and risk of loss for the products pass to you.
SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, visual elements, images, graphics, product reviews, videos, audio, and the design, selection, and arrangement thereof, are owned by Veltrom Group, its affiliates, or its licensors and are protected by U.S. and international patent, copyright, and other intellectual property laws.
These Terms permit you to use the Services solely for your personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material available through the Services without our prior written consent. Except as expressly provided in these Terms, nothing contained herein grants or shall be construed as granting any license or other rights under any patent, trademark, copyright, or other intellectual property rights of Veltrom Group, Shopify, or any third party. Unauthorized use of the Services may violate intellectual property laws. All rights not expressly granted herein are reserved by Veltrom Group.
The names, logos, product names, service names, designs, and slogans of Veltrom Group are trademarks of Veltrom Group, its affiliates, or its licensors. You may not use such trademarks without the prior written permission of Veltrom Group. The Shopify name, logo, product names, service names, designs, and slogans are trademarks of Shopify. All other names, logos, product names, service names, designs, and slogans appearing on the Services are the trademarks of their respective owners.
SECTION 7 – OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we do not monitor and over which we have no control or influence.
You acknowledge and agree that we provide access to such tools "as is" and "as available," without any warranties, representations, conditions, or endorsements of any kind. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms and conditions under which such tools are provided by the relevant third-party providers.
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be considered part of the Services and shall be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any integrated third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites that you choose to access. If you decide to leave the Services to access such third-party materials or websites, you do so entirely at your own risk.
We are not responsible for any damage or loss related to your access to third-party websites or your purchase or use of products, services, resources, or content available through third-party websites. Please review the policies and practices of any third party carefully and ensure that you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the relevant third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Veltrom Group is powered by Shopify, which enables us to provide the Services. However, all sales and purchases made through our store are conducted directly with Veltrom Group. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales relationship between you and Veltrom Group, including any damage, injury, or loss arising from products or services purchased. You hereby expressly release Shopify and its affiliates from any claims, damages, or liabilities arising out of or relating to your purchases and transactions with Veltrom Group.
SECTION 10 – PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, available here [LINK], and certain personal information may also be subject to the Shopify Privacy Policy, available here. By using the Services, you acknowledge that you have read our Privacy Policy.
Because the Services are hosted by Shopify, Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than your country of residence for the purpose of providing the Services to you. Please refer to our Privacy Policy [LINK] for more details about how we, Shopify, and our partners use your personal information.
SECTION 11 – FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium and for any purpose, including commercial use. For example, we may exercise the rights granted under this license to operate, provide, evaluate, improve, enhance, and promote the Services, as well as to fulfill our obligations and exercise our rights under these Terms of Service.
You further represent and warrant that: (i) you own or otherwise control all rights to the Feedback; (ii) you have disclosed any compensation or incentives received in connection with submitting the Feedback; and (iii) your Feedback complies with these Terms. We are under no obligation to (1) maintain any Feedback in confidence; (2) pay compensation for any Feedback; or (3) respond to any Feedback.
We may, but have no obligation to, monitor, edit, or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property rights or these Terms of Service.
You agree that your Feedback will not violate any third party's rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your Feedback will not contain defamatory, unlawful, abusive, or obscene material, or any computer virus or other malware that could affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone else, or otherwise mislead us or third parties regarding the origin of any Feedback. You are solely responsible for any Feedback you submit and for its accuracy. We assume no responsibility or liability for any Feedback posted by you or any third party.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on or within the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. If any information is inaccurate, we reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders at any time without prior notice, including after an order has been submitted.
SECTION 13 – PROHIBITED USES
You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly:
(a) for any unlawful or harmful purpose;
(b) to violate any international, federal, provincial, state, or local laws, regulations, rules, or ordinances;
(c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or otherwise injure any of our employees or any other person;
(e) to submit false or misleading information;
(f) to upload, download, use, or reuse any material that does not comply with these Terms;
(g) to transmit, or procure the sending of, any advertising or promotional material, including junk mail, chain letters, spam, or any other similar solicitation;
(h) to impersonate or attempt to impersonate any person or entity; or
(i) to engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services or that, in our judgment, may harm Veltrom Group, Shopify, users of the Services, or expose them to liability.
In addition, you agree not to:
(a) upload or transmit viruses or any other malicious code that may affect the functionality or operation of the Services;
(b) reproduce, duplicate, copy, scrape, sell, resell, or exploit any portion of the Services;
(c) collect or monitor the personal information of others;
(d) engage in spam, phishing, pharming, pretexting, or similar activities through the Services;
(e) use robots, spiders, scraping tools, data mining or extraction tools, automated devices or processes, Artificial Intelligence tools (including agentic AI), or any other automated or manual means to access the Services; or
(f) interfere with, circumvent, or bypass any security, authorization, robot exclusion headers, or other measures we use to restrict access to the Services.
We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine that any provision of these Terms has been violated.
SECTION 14 – AGENTS
14.1 This section (Agent Terms) applies if you use, permit, enable, or cause an Agent to access, use, or interact with the Services. An "Agent" means any software or service that performs autonomous or semi-autonomous actions on behalf of, or under the instruction of, any person or entity and may operate on behalf of or through a person's device without direct supervision.
14.2 No Agent may access, use, or interact with the Services unless it identifies itself at all times and operates in full compliance with the requirements set out in Section 14.4 below. In addition, no Agent may access, use, or interact with the Services if we have requested that such Agent refrain from accessing, using, or interacting with any Service.
14.3 We may establish limitations, including through technical measures, regarding the manner and conditions under which an Agent may access, use, or interact with the Services.
14.4 Agents must:
(i) identify themselves in every HTTP/HTTPS request by stating that the request originates from an Agent and specifying the Agent's name by including the following in the request's user-agent string: "Agent/[agent-name]";
(ii) not conceal or obscure the fact that access, use, or interaction originates from an Agent, including by:
(a) imitating human behavior or interaction patterns; or
(b) completing or bypassing CAPTCHAs or any measures intended to distinguish computer use from human use;
(iii) respond truthfully to any question or prompt intended to determine whether interactions originate from a human or a computer;
(iv) not circumvent or otherwise avoid any measure designed to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.
SECTION 15 – TERMINATION
We may terminate this Agreement or your access to the Services (or any part thereof), at our sole discretion, at any time and without prior notice. You will remain liable for all amounts due up to and including the effective date of termination.
Even after termination, the following sections shall survive and remain in effect: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature are intended to survive termination.
SECTION 16 - DISCLAIMER OF WARRANTIES
The information provided on or through the Services is made available solely for general informational purposes. We do not guarantee the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability arising from any reliance placed on such materials by you, by any other visitor to the Services, or by anyone who may be informed of any of their contents.
EXCEPT AS EXPRESSLY STATED BY [MERCHANT], THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTY, OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT, REPRESENT, OR GUARANTEE THAT THE USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL [MERCHANT], OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, WITHOUT LIMITATION, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SECTION 18 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Veltrom Group, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any loss, damage, liability, or claim, including reasonable attorneys' fees, asserted by any third party or arising out of: (1) your breach of these Terms of Service or any documents incorporated herein by reference; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that any failure to give prompt notice shall not relieve you of your obligations except to the extent that you suffer material prejudice as a result. We may control the defense and settlement of any such claim at your expense, including the selection of legal counsel, but we will not settle any claim that imposes non-monetary obligations on you without your consent, which shall not be unreasonably withheld. You agree to cooperate in the defense of any indemnified claim, including by providing relevant documentation.
SECTION 19 – SEVERABILITY
If any provision of these Terms of Service is held to be unlawful, void, or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any remaining provisions.
SECTION 20 – WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in connection with the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, without limitation, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 21 – ASSIGNMENT
You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any attempt to do so shall be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or prior notice.
SECTION 22 – GOVERNING LAW
These Terms of Service and any separate agreements under which we provide the Services shall be governed by and construed in accordance with the federal, state, or territorial laws of the jurisdiction in which Veltrom Group is established. You and Veltrom Group consent to the venue and personal jurisdiction of such courts.
SECTION 23 – HEADINGS
The headings used in this Agreement are included for convenience only and shall not limit or otherwise affect these Terms of Service.
SECTION 24 – CHANGES TO THE TERMS OF SERVICE
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for any changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes shall become effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes your acceptance of those changes.
SECTION 25 – CONTACT INFORMATION
Questions about these Terms of Service should be sent to info@veltromgroup.com.
Our contact information is provided below:
Veltrom Group Srl
Email: info@veltromgroup.com
Address: Viale Luigi Majno 21, 20122 Milan (MI), Italy
Phone: +39 334 360 2002
Company Registration Number: MI-2749215
VAT Number: IT13874160966