Shipping policy
EU Shipping Destinations
We ship from Italy to the main countries within the European Union, including:
- Austria
- Belgium
- Bulgaria
- Croatia
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Latvia
- Lithuania
- Luxembourg
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
If your country is not available during checkout, please contact us before placing your order.
Shipping Costs
A flat shipping fee of €35.00 per order applies to all deliveries within the European Union.
Any free shipping promotions will be communicated directly on our website and, where applicable, will temporarily replace these standard shipping conditions.
Order Processing Time
Orders are generally processed and handed over to the courier within 1–2 business days after payment confirmation, unless otherwise stated on the product page.
Orders placed on weekends or public holidays will be processed starting from the next business day.
Delivery Times
Estimated delivery times for all European Union countries are generally 5–8 business days from the date of shipment.
Please note that these delivery times are estimates only and may vary depending on the destination, time of year, shipping volumes, or other circumstances beyond our control.
Shipment Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number, allowing you to monitor the status of your shipment directly on the courier's website.
Delivery Delays
While we make every effort to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to:
- High shipping volumes
- Adverse weather conditions
- Courier strikes or logistical disruptions
- Inspections by the relevant authorities
- Force majeure events
In such cases, we will do our best to keep you informed of your shipment's status and assist you in managing your order.
Customs Inspections
Shipments to European Union member states are generally not subject to customs procedures.
However, in exceptional circumstances, the relevant authorities may carry out administrative or security inspections that could result in longer delivery times. Any such delays are beyond the control of both the seller and the courier and cannot be predicted or avoided.
Delivery Information
Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.
If delivery cannot be completed due to incorrect or incomplete shipping information supplied by the customer, any additional costs incurred for storage, return, or reshipment may be charged to the customer.
Customer Support
If you have any questions regarding your shipment or require assistance with your order, please contact our customer support team using the contact details provided in the Contact section of our website.